Privacy Policy

Last updated: 15/11/2024

This “Privacy Policy” explains how UKtaxback.co.uk (“we” or “us”) collects, uses, discloses, retains, and protects the user’s (“you”, “your”) Personal Data.

This Privacy Policy applies to any website, application, product or service (“Services”) which links to this policy.

By continuing to access the Services, you acknowledge that you had the chance to review and read through this Privacy Policy and your continued usage shall be taken as your consenting to the terms and conditions mentioned in this Privacy Policy its entirety.

You have certain privacy rights which are described under Section 8 of this Privacy Policy. You can exercise those at any time by contacting us.

We reserve the right to modify this Privacy Policy at any time without any prior notification and as such users are advised to refer to the Privacy Policy from time to time so that your usage of our website is in sync with the privacy practices that are prevailing at that time.

1. Definitions

“Affiliates” third-party companies that participate in our affiliate programme and generate website traffic or Data for us.

“Customers” means individuals who request a quotation or quotations.

“Data Protection Laws” means all applicable laws relating to the processing of Personal Data.

“Business Partners” means companies, partnerships and sole traders who have registered with us on the website or in any other form; our Business Partners can be Affiliates or Registered Traders.

“Registered Traders” means providers who can offer quotation for the selected product or services shown on our websites.

Terms defined in the GDPR, including yet not limited to, “Personal Data (Data)”, “processing”, “Controller”, and “Processor” shall have the same meaning as in the (UK) GDPR.

2. Who we are

This Privacy Policy applies to all Services offered by “UKtaxback.co.uk”

UKtaxback.co.uk a company incorporated in England and Wales. We are committed to protecting and respecting your privacy. This privacy policy explains what information we collect about you through our website and how we use that information and the procedures that we have in place to safeguard your privacy.

3. Our Services

We connect people (“Customers”) who are looking to purchase a product or service with relevant providers (“Registered Traders”) who can offer quotation for the selected product or service (“Quotes”).

As a Customer: To receive Quotes or more information for the product or services shown on the website, you must fill out the webform with your contact details.
As a Business Partner or Registered Trader: To register with our Services, you must get registered by us.

4. What Data we collect and how we use it

This section describes how we may collect Data from you directly or automatically:

4.1 Visitors to our website

This website uses cookies. When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies.

Click here to see more information about the cookies we use on our website.

Website usage information

We may identify you when you come to our website in order to provide you with the most relevant experience. We collect information when you use our website including your IP address and device type, and how you use our website (such as the pages you visit and the content you look at). We may use this information and statistics for the purposes of monitoring website usage in order to help us develop uktaxback.co.uk and our services and may provide such information to third parties that we work with to deliver our service.

Transfers outside of the EEA

Any information you provide to us will routinely be stored in the UK. In order to maintain and improve the functionality of our website, it may periodically be necessary for your information to be processed in countries within the EEA or outside of the EEA temporarily. In any such instances we will ensure that appropriate legal, technical and organisational measures are in place to ensure that our obligations in relation to your information continue to be met at all times.

4.2 Customers – People who send an enquiry on our website

We connect you with the relevant Registered Traders: When you send an enquiry on our website, we will pass your request on to one or more Registered Traders to obtain their Quotes.

After the Quote enquiry, we may qualify your request (Qualification). This may involve an element of automated decision-making. On some occasions, we may automatically assess your product preferences and pass your request to the appropriate Registered Traders and they will be in touch shortly after they have received your contact details.

We may also contact you also by phone, SMS, email or through a chat feature to confirm some details or product requirements (Follow-up).

The Registered Traders after receiving your Data act as ‘Data Controllers’ of your Data, so if you wish to understand how these Registered Traders may process your Data, please take the time to read their Privacy Policy. They may contact you by telephone, text/SMS, or email. Please note that some of our Registered Traders use local service providers (“Data Processors”) to perform the specific service in your area.

We may also contact you to ask about your experience using our website and Service, and dealing with the Registered Traders which we connected you with (Review).

5. Storing and Retention of your Data

We will retain your Data for the duration of our business relationship and afterwards for as long as is necessary and relevant for our legitimate business purposes, in accordance with UKtaxback.co.uk’s Data Retention Policy, or as otherwise permitted by applicable Data Protection Laws. Where we no longer need your Data, we will delete it in a secure manner (without further notice to you).

We take your online security seriously. For consumers who send an enquiry on our website, the secure server software encrypts all information you input. The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to or from our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

6. Legal grounds for Data processing

We store this information securely. We collect this information so we can find a registered trader who can help you with your enquiry. This is the service we provide and when you submit an enquiry we consider that we have a contractual obligation to provide this service.

Where you input information on our website prior to submitting an enquiry we will treat such information as if you have submitted an enquiry and may use the information to contact you to enable you to complete your enquiry.

Where you input this information on behalf of a third party (for example where you are seeking professionals on behalf of a relative) you must ensure that you have the authority and consent of the individual to whom the information you have chosen to provide belongs.

Whilst we require all Registered traders to comply with all laws and regulations, we do not have any control over or responsibility for how they use the data we provide to them; however Registered traders are also subject to Data Protection Legislation and are responsible for protecting and using your data accordance with the Legislation. e.

7. Your Agreement

By using uktaxback.co.uk, you agree to your information being gathered and used in the ways described in this policy.

If we change our privacy policy we will post the changes on this page, and may place notices on other pages of our website, so that you may be aware of the information we collect and how we use it at all times. Continued access to and use of the website will signify that you agree to any such changes.

8. Your rights

Under the Data Protection Laws, you have a number of important rights free of charge. In summary, those include rights to:

access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
require us to correct any mistakes in your information which we hold
require the erasure of personal information concerning you in certain situations
receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
object at any time to processing of personal information concerning you for direct marketing
object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
object in certain other situations to our continued processing of your personal information
otherwise restrict our processing of your personal information in certain circumstances

For further information on each of those rights, including the circumstances in which they apply contact the Information Commissioner’s Office.

If you would like to exercise any of those rights, please:

Email: contact@uktaxback.co.uk
let us have enough information to identify you eg your name, address and a phone number,
let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
let us know the information to which your request relates

Lodging a complaint

We hope that we can resolve any query or concern you raise about our use of your information.

The Data Protection Laws also give you the right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner who may be contacted at ico.org.uk or telephone: 0303 123 1113.

9. How to contact us

Please contact our Data Protection Officer, if you have any questions about this cookie policy or the information we hold about you.
If you wish to contact our Data Protection Officer, please send an email to contact@uktaxback.co.uk

This policy was last updated 15.11.2024